Terms and Conditions of Ornateluggage.com

Please read these terms carefully before using our website. By accessing or using this site, you agree to comply with and be bound by the following terms and conditions. If you do not agree to these terms, please refrain from using our site.

Limited Warranty Policy

1. Warranty Coverage: Ornateluggage.com warrants our luggage products to be free from defects in materials and workmanship under normal use for a period of [insert duration] from the date of purchase. This warranty applies only to the original purchaser and is non-transferable.

2. What is Covered: This limited warranty covers manufacturing defects in materials and workmanship of the luggage. It includes defects such as faulty zippers, broken wheels, or damaged handles that are a result of manufacturing errors.

3. What is Not Covered: This warranty does not cover damage caused by misuse, mishandling, neglect, accidents, or normal wear and tear. It also does not cover damage resulting from airline mishandling or damage during transit.

4. Claim Process: To make a warranty claim, please contact Ornateluggage.com Customer Service at info@ornateluggage.com with proof of purchase and a detailed description of the issue. We reserve the right to inspect the product to determine if it qualifies for warranty coverage. If eligible, we will repair or replace the product at our discretion.

5. Exclusions: Ornateluggage.com reserves the right to refuse warranty claims that we believe are fraudulent or an attempt to abuse our return policy. Any product that has been altered or modified from its original state may void the warranty.

6. Limitation of Liability: Our liability under this limited warranty is limited to the repair or replacement of the defective product. We are not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.

Return Policy

1. General Returns: Ornateluggage.com offers a 30 day return policy for unused products in their original packaging. Returns must be accompanied by proof of purchase and be in resalable condition to be eligible for a refund.

2. Abuse Prevention: To prevent return abuse, any excessive or fraudulent return requests may result in the denial of future returns or warranty claims. Ornateluggage.com reserves the right to refuse returns that do not meet our return policy criteria.

3. Return Process: For returns, please contact our Customer Service team at info@ornateluggage.com to initiate the return process. Returns must be shipped back at the customer’s expense, and refunds will be processed within [insert timeframe] after receiving and inspecting the returned item.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of New York City. Any disputes arising from the use of Ornateluggage.com shall be subject to the exclusive jurisdiction of the courts in New York City.

Contact Information

If you have any questions or concerns regarding these terms and conditions, warranty policy, or our products, please contact us at info@ornateluggage.com.